We would rather you understood exactly where you stand before you pay than discover it afterwards. This policy explains what is refundable, what is not, why, and precisely how to raise a billing concern with a human being who can fix it.
This Refund & Cancellation Policy ("Policy") applies to all services purchased from Scriplit LLC, a limited liability company registered with the Wyoming Secretary of State (Company ID 2024-001536050), whose registered address is 30 N Gould St Ste R, Sheridan, WY 82801, United States ("Scriplit", "we", "us", "our").
It covers every service we sell, including web development, search engine optimisation, pay-per-click advertising management, graphic and logo design, AI integration, payment gateway integration, US LLC formation, and US tax filing and compliance support.
By paying an invoice, completing a payment link or checkout session, or approving a written quote, you accept this Policy together with our Terms of Service and Delivery Policy. Where a signed written agreement or statement of work between you and Scriplit says something different, that document takes precedence over this Policy.
Nothing in this Policy removes rights the law gives you. If you are a consumer, you keep every statutory right available in your country of residence, including any statutory refund, cancellation or withdrawal right, regardless of anything written here. Where this Policy conflicts with a mandatory consumer protection law that applies to you, that law wins and the conflicting term does not apply.
Before the detail, here is how we actually think about refunds:
If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom — meaning you are buying for purposes outside your trade, business, craft or profession — you have a statutory right to withdraw from a distance contract within 14 calendar days without giving any reason and without penalty.
This right arises under Directive 2011/83/EU on Consumer Rights, Articles 9 to 16 and, in the United Kingdom, under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For a services contract, the withdrawal period runs for 14 days from the day the contract is concluded. For digital content supplied on a tangible medium, it runs from the day you receive it.
Tell us clearly, in any durable form, that you are withdrawing. An email to contact@scriplit.com saying so is enough. You may use the model withdrawal form annexed to the Directive, but you are not obliged to. Sending your notice before the 14 days expire is sufficient — it does not have to reach us within the period.
We will reimburse all payments received from you without undue delay and in any event within 14 days of being informed of your decision, using the same payment method you used, unless you expressly agree otherwise. We will not charge you a fee for the reimbursement.
Under Article 16(a) of Directive 2011/83/EU, if you expressly request that we begin performing a service during the withdrawal period, and the service is then fully performed, you lose the right of withdrawal once performance is complete — provided we told you so beforehand. This paragraph is that notice.
If you withdraw after we have started but before the service is fully performed, you must pay a proportionate amount for what was actually delivered up to the moment you told us you were withdrawing. You do not pay for anything beyond that.
For digital content supplied outside a tangible medium, Article 16(m) applies: you lose the withdrawal right if supply has begun with your prior express consent and your acknowledgement that you thereby lose the right. We ask for both explicitly, in writing, before we begin.
We will never treat a request to "get started as soon as possible" as a waiver by itself. We ask for the waiver separately and in clear terms, because a waiver buried in general terms is not valid.
Where the Federal Trade Commission's Cooling-Off Rule applies to your purchase, 16 C.F.R. Part 429, you have the right to cancel within three business days of the sale and receive a full refund.
The Rule generally applies to sales of $25 or more made somewhere other than the seller's normal place of business, which can include sales concluded by telephone or at your home or workplace. Because we sell by telephone and by payment link, it may well apply to you.
To cancel under this Rule, notify us in writing at contact@scriplit.com or by post at the address in section 17, postmarked or sent before midnight of the third business day after the sale. We will refund your money within 10 business days of receiving your notice. If your purchase qualifies, we provide the cancellation notice required by the Rule with your receipt.
Some states give consumers longer cancellation periods or broader rights than federal law. Where your state does, that longer period applies to you and this section does not shorten it.
Beyond the statutory rights described above, we will issue a full or partial refund in the following circumstances:
If your situation is close to one of these but not an exact match, ask us anyway. This list describes when a refund is owed, not the only circumstances in which we are willing to give one. We have discretion and we do use it.
Subject always to your statutory rights in sections 3, 4 and 15, we do not refund in the following situations:
We pass government and third-party costs through at cost, without markup, and we itemise them separately on every quote. Once these have been paid on your behalf they are not recoverable by us and therefore not refundable by us:
| Cost type | Refundable after payment? | Notes |
|---|---|---|
| State LLC filing fee | No | Paid directly to the Secretary of State and non-returnable once submitted. |
| Registered agent fee | No, once the term has started | Purchased for a full year in advance from our agent partner. |
| IRS filings and EIN applications | No, once submitted | Our preparation fee is refundable only if we have not yet submitted. |
| State annual report and franchise tax | No | Paid to the state on your instruction. |
| Domains, hosting, premium themes and plugins | Per the vendor's own policy | We will help you claim any refund the vendor offers. |
| Paid advertising spend | No | Paid by you directly to the ad platform from your own account. |
If you cancel before we have submitted a filing or paid a third party, that portion is fully refundable. We tell you exactly when that point of no return is reached.
Most project work runs on a milestone schedule set out in your written quote.
We do not treat a deposit as automatically forfeit. If you cancel early and we have barely started, you get most of it back.
You may cancel a project at any time by writing to contact@scriplit.com. You do not need to give a reason and we will not make it difficult.
On cancellation we will, within five business days: stop work immediately, send you a written statement of work completed and amounts due or refundable, refund any balance owed to you within 10 business days of that statement, and hand over any completed deliverables you have paid for in full.
Deliverables that have not been paid for remain our property until payment is made, as set out in our Terms of Service.
Retainers such as SEO, PPC management, maintenance and annual compliance renew automatically until cancelled. We comply with the Restore Online Shoppers' Confidence Act, 15 U.S.C. §§ 8401–8405 and applicable state automatic-renewal laws.
We disclose the recurring amount, the billing frequency, the renewal date and how to cancel, clearly and before you pay. We obtain your express informed consent to recurring billing separately from any other term.
One email cancels any subscription. Send "cancel" to contact@scriplit.com, or call (901) 401-0039. We will confirm in writing within one business day. We will not require a phone call, a retention conversation, a form, or a reason. Cancelling is never harder than subscribing was.
Email contact@scriplit.com with the subject line "Refund Request". Including the following helps us resolve it faster, though none of it is a condition of your statutory rights:
Our commitment on timing: we acknowledge every refund request within one business day, give a written decision within five business days, and where a refund is approved, process it to your original payment method within 10 business days. Your bank may take a few days more to show it.
If we decline your request, we will explain why in writing and tell you how to escalate it. You may ask a second person at Scriplit to review the decision.
Digital services are collaborative. To deliver on time we need materials, approvals, access credentials and feedback from you within the timescales set out in your quote.
If a project stalls because we are waiting on you, we will: contact you at least three times across at least two different channels over a minimum of 21 days; keep a written record of each attempt; and hold your project open, with all work completed to that point preserved, for a minimum of 90 days from our first unanswered contact.
You can resume a paused project at any point within those 90 days at no extra charge. After 90 days of no contact we may close the project and invoice for work completed, but we will always send a final written warning before doing so, and completed deliverables you have paid for remain available to you.
We do not treat your silence as a reason to keep money for work we never did. If a project is closed for non-response and we had not yet performed the work, that portion is refunded.
We do not, and cannot, ask you to give up your right to dispute a charge. If you paid by credit card, the Fair Credit Billing Act, 15 U.S.C. § 1666, implemented by Regulation Z, 12 C.F.R. § 1026.13, gives you a statutory right to dispute a billing error with your card issuer. Debit card users have comparable rights under the Electronic Fund Transfer Act, 15 U.S.C. § 1693f and Regulation E. Consumers elsewhere have equivalent rights under local law and card scheme rules. Nothing in this Policy limits any of that.
What we ask. Please contact us before filing a dispute. Not because you are required to, but because we can usually resolve the underlying problem within a day or two, whereas a chargeback takes weeks to run its course and gives us no opportunity to actually fix anything. Reach us at contact@scriplit.com or (901) 401-0039.
What we do if a dispute is filed. We respond through the payment processor's normal process and may submit evidence including the written quote you approved, our correspondence, delivery records, and this Policy. That is standard practice for any merchant and is not an attempt to discourage you from exercising your rights.
What we will not do. We will not charge you a fee for filing a dispute, terminate services in retaliation for one, report you anywhere for exercising a statutory right, or claim that contacting us first is a legal precondition to disputing a charge. It is not, and any earlier version of this Policy suggesting otherwise no longer applies.
If a dispute is resolved in our favour but you still believe the outcome is wrong, contact us. We will look at it again on the merits.
If you are unhappy with a refund decision, we would like the chance to put it right before anyone involves lawyers or regulators.
EU consumers may also use the European Commission's Online Dispute Resolution platform, and UK consumers may refer a dispute to an approved alternative dispute resolution body. Using these routes is your choice and never a precondition to anything.
This Policy is governed by the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.
Consumer savings clause. If you are a consumer habitually resident in the European Union, the European Economic Area or the United Kingdom, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence. The same applies to consumers in US states whose consumer protection statutes cannot be waived by contract. Where any term of this Policy is unenforceable against you under such a law, that term is severed and the rest of the Policy continues to apply.
Nothing in this Policy excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.
We may update this Policy. When we do, we change the "Last updated" date at the top and, for material changes, notify existing clients by email at least 14 days before the change takes effect.
Changes are never retroactive. The version of this Policy in force on the date you paid is the version that governs that purchase. Continuing to use our services after a change takes effect means you accept the updated Policy for future purchases.
For anything relating to refunds, cancellations, billing or suspected unauthorised charges:
Scriplit LLCSupport hours are Monday to Friday, 9:00 AM to 5:00 PM US Mountain Time. We answer email within one business day. If you believe a charge on your card was not authorised by you, call us first — we treat that as urgent and will investigate immediately.
Choose which categories you are comfortable with. You can change this at any time from the “Cookie settings” link in the footer. Every cookie we set is listed individually in our Cookie Policy.
Required for the site to function and to remember your cookie choices. No consent is needed for these under Article 5(3) of the ePrivacy Directive.
Powers our live chat widget (tawk.to). Decline this and the site works normally, you just will not see live chat — phone, email and WhatsApp still work.
Aggregate statistics about which pages are useful and where the site is confusing. Never used to identify you or build a profile.
We do not run advertising or cross-site tracking cookies on this website, so there is nothing here to switch on.