Refund Policy

1. Overview of Our Refund Policy

We believe in delivering services that meet your expectations. However, we understand that in some cases, you may need to request a refund. Our policy ensures that any refund request is handled with clarity and transparency. The eligibility for a refund depends on the type of service, completion status, and other specific conditions.

2. Refund Eligibility

Refunds are granted under specific circumstances, which include but are not limited to the following scenarios:

• Service Not Delivered: If we fail to deliver the agreed service within the specified time frame, you may be eligible for a refund.
• Defective Service: If the service provided does not meet the outlined requirements or standards, we will offer a refund or correction of the service.
• Customer Satisfaction Guarantee: If you are not satisfied with the quality of the service, we encourage you to reach out to our customer support for a resolution, which may include a refund.
• Order Cancellation: If you cancel your order within a specified period after purchase, you may be entitled to a full refund.

Please note that refund eligibility is subject to review based on the nature of the service and our terms and conditions.

3. Refund Process

The refund process begins once we receive your request. Here are the general steps to request a refund:

1. Request Submission: To begin the refund process, contact our support team at contact@scriplit.com. Please provide your order details, the reason for the refund request, and any supporting information.
2. Review: Our team will review the refund request based on the service agreement, terms, and the situation described in your request.
3. Decision: We will communicate the outcome of the review to you via email. If the refund is approved, you will be informed of the next steps for the refund process.
4. Refund Issuance: Once your refund is approved, the funds will be returned to your original payment method. Processing times may vary depending on the payment platform used.

The typical refund processing time is within 7-10 business days. However, some financial institutions may take longer to process the refund.

4. Non-Refundable Situations

While we strive for customer satisfaction, there are situations in which we do not offer refunds:

• Completed Services: If the service has been fully delivered or is in the final stages of completion, refunds are not available.
• Customer Errors: If you make an error in the order details or provide inaccurate information that impacts the outcome of the service, we cannot offer a refund.
• Late Requests: Refund requests made after a service has been completed or after the service period has expired will not be entertained.

5. Refund for Subscription Services

For services provided on a subscription basis, such as ongoing projects, a partial refund may be issued based on the remaining unused portion of the service. However, subscriptions are generally non-refundable once services have been rendered in the current billing cycle.

6. How to Contact Us for Refunds

If you are requesting a refund or have any questions about our refund policy, please reach out to our customer support team:

• Email: contact@scriplit.com
• Phone: (307)372-1571

Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM (GMT), and will respond to your query as soon as possible.

7. Refund Policy Changes

Scriplit reserves the right to update or modify this refund policy at any time. All changes will be reflected on this page, and we will notify customers of significant updates through email or website notifications.

8. Customer Satisfaction Guarantee

At Scriplit, customer satisfaction is our top priority. If you are not satisfied with any aspect of our service, please contact us immediately, and we will work with you to resolve the issue to your satisfaction. If a resolution cannot be reached, we will issue a refund based on the circumstances and eligibility.